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F.A.Q. (Frequent Answers and Questions)
Please read our F&Q before filling the form.
Our website allows to purchase dresses which may be or not in stock.
To know if the dress you want is in stock, you can contact us via e-mail at email@example.com or WhatsApp at +34622795759 (from 9:00 am to 14:00 pm, Modays to Fridays).
- Dresses in stock: Shipping of dresses in stock normally takes place within 1 to 5 business days after their payment. This date of delivery is subject to change.
- Dresses not in stock: In this case the design will need to be tailored, therefore, the estimated delivery date will be from 15 to 21 business days after placing the order.
If you want to know the estimated date of arrival or you have a deadline date for the reception of the order, please contact us via email at firstname.lastname@example.org or via WhatsApp at +34622795759 (from 9:00 am to 14:00 pm, Mondays to Fridays).
If possible, please indicate the date in which you would like to receive your design in the order notes.
- In case you have requested the return of the product for a voucher / coupon without expiration, we will send it to you in the same email.
- In case you have requested a change of size, we will notify you in the email that we will start to make the new size. Our tailoring times are 15-21 business days. If we have the garment in stock, we can send it that same day.
- In case you have requested an exchange for another model, we will send you a coupon / voucher without expiration, so you can purchase the new model through our web site. Our tailoring times are 15-21 business days.
Yes, all our dresses are completely handmade in Seville, using the best fabrics and materials.
Of course. When placing and paying your order, you will automatically receive the invoice in your email.
You will receive an email confirming your purchase, along with your invoice. We will get to work to make your dress and, after a few days, you will receive a confirmation of the completed order, coinciding with the shipment of your order.
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