Exchanges and returns
- In case you have requested the return of the product for a voucher / coupon without expiration, we will send it to you in the same email.
- In case you have requested a change of size, we will notify you in the email that we will start to make the new size. Our tailoring times are 15-21 business days. If we have the garment in stock, we can send it that same day.
- In case you have requested an exchange for another model, we will send you a coupon / voucher without expiration, so you can purchase the new model through our web site. Our tailoring times are 15-21 business days.
To make the exchange / return, you will have to pay for the shipping costs.
Sometimes we make personalized or made-to-measure garments. These ones could not be exchanged or returned, because they are models to which some modification has been made at the customer’s request.
In this case, the return / exchange works the same, paying you the shipping costs of the return / exchange.