Frequently Asked Questions
If you wish to try on any of our designs, we can make an appointment for you to visit us in our showroom located in Seville.
If you are interested, please write us to our WhatsApp at +34622795759 (from 9.00am to 14.00pm from Mondays to Fridays).
Our showroom is open from Mondays to Thrusdays from 9:00am to 19:00pm, and Fridays till 14:00 pm.
We don’t do tailor-made designs, but we can personalize the designs according to the client’s needs and style: long dresses, sleeves, necklines, colors…, as long as the dress design allows it.
Depending on the type of modification desired, we can make them remotely, or we will ask you to make an appointment with us in our showroom in Seville.
Our website allows to purchase dresses which may be or not in stock.
To know if the dress you want is in stock, you can contact us via e-mail at [email protected] or WhatsApp at +34622795759 (from 9:00 am to 14:00 pm, Modays to Fridays).
- Dresses in stock: Shipping of dresses in stock normally takes place within 1 to 5 business days after their payment. This date of delivery is subject to change.
- Dresses not in stock: In this case the design will need to be tailored, therefore, the estimated delivery date will be from 15 to 21 business days after placing the order.
If you want to know the estimated date of arrival or you have a deadline date for the reception of the order, please contact us via email at [email protected] or via WhatsApp at +34622795759 (from 9:00 am to 14:00 pm, Mondays to Fridays).
If possible, please indicate the date in which you would like to receive your design in the order notes.
We don’t do rentals, just final sales.
There is a direct link to the sizing chart in each of the product’s pages, below the product pictures.
Depending on the desing, you have to take into account one measurement of your body or another. In the description of each product you will see which measurements are the most important.
If you have any doubts regarding your size, you can contact us via email at [email protected] or via WhatsApp +34622795759 (from 9:00 am to 14:00 pm, Modays to Fridays), so we can and give you any recommendations about which size will better fit you.
- In case you have requested the return of the product for a voucher / coupon without expiration, we will send it to you in the same email.
- In case you have requested a change of size, we will notify you in the email that we will start to make the new size. Our tailoring times are 15-21 business days. If we have the garment in stock, we can send it that same day.
- In case you have requested an exchange for another model, we will send you a coupon / voucher without expiration, so you can purchase the new model through our web site. Our tailoring times are 15-21 business days.