Orders

How to make an order
  1. Choose the color and size wanted, and click on “Add to shopping bag”. You can then continue shopping or checkout.
  2. If you want to finish your order, click on “Add to shopping bag”.

  3. Once in the shopping bag, you can continue shopping or check out by clicking on the icon at the top right corner.

  4. Fill in the billing and shipping details.

  5. You will find a checkbox called “Create an account?”. Click on it if you want to register on the website.

  6. In the section “Order notes” you can add any necessary information you wish, as for example any deadline dates you may have for the reception, any modifications, etc.
  7. On the right side of the page, you will find your order details along with the payment methods: credit card or Paypal.

  8. You will get a confirmation email for your order.

How do I know I did my order correctly?

Once your order is made, you will get a confirmation email. Please, check your Spam box if you don’t receive it.

If you can’t find it, please write us an email at [email protected]ioosorno.com or [email protected].

When will I get my order?

Our website allows to purchase dresses which may be or not in stock.

To know if the dress you want is in stock, you can contact us via e-mail at [email protected] or WhatsApp at +34622795759 (from 9:00 am to 14:00 pm, Modays to Fridays).

  • Dresses in stock: Shipping of dresses in stock normally takes place within 1 to 5 business days after their payment. This date of delivery is subject to change.
  • Dresses not in stockIn this case the design will need to be tailored, therefore, the estimated delivery date will be from 15 to 21 business days after placing the order.
    If you want to know the estimated date of arrival or you have a deadline date for the reception of the order, please contact us via email at [email protected] or via WhatsApp at +34622795759 (from 9:00 am to 14:00 pm, Mondays to Fridays).
    If possible, please indicate the date in which you would like to receive your design in the order notes.
How can I know what my size is?

There is a direct link to the sizing chart in each of the product’s pages, below the product pictures.

Depending on the desing, you have to take into account one measurement of your body or another. In the description of each product you will see which measurements are the most important.

If you have any doubts regarding your size, you can contact us via email at [email protected] or via WhatsApp +34622795759 (from 9:00 am to 14:00 pm, Modays to Fridays), so we can and give you any recommendations about which size will better fit you.

May I send my purchase as a present?

Yes, you can specify it in the section “Order notes” when making the purchase, so we won’t include the order invoice.

May I include a note when making the order?

Yes, there is a section available for you before paying the purchase, where you can specify anything you need regarding the making of the dress.

We recommend you to indicate the deadline date for the reception of the product in this section, so you can receive your dress on time.

What does the product’s price include?

All prices appear in EUROS (€), taxes included. Any extra costs that shall be added such as shipping costs, will be detailed before finishing the purchase.

Which kind of exchanges or returns do you do?
You have a period of 15 calendar days from receipt of the order to make any exchange or return, as long as the garment has not been used, is in perfect condition and includes its label.
You can also ask us to create a voucher / coupon without expiration for the value of the products purchased. It is the only return of the product that you can make in our brand.
For any type of exchange or return, you must notify us, within 15 calendar days from the receipt of your order, about your intention to exchange / return it, by writing an email to [email protected]. The subject of the email must be “PRODUCT RETURN” followed by the number of your order (you will find it on the invoice received).
If you have any questions, you can contact us via WhatsApp at +34622795759 Mondays to Fridays from 09:00 am to 14:00 pm.
How can I make an exchange or a return?
Once the email about your intention to make an exchange or return has been sent, within 15 calendar days from the receipt of your order, you must pack the product in its original packaging and properly wrapped so that it does not suffer damage during shipment.
The package must be sent together with the correctly completed exchange / return form, in which you must indicate your data, the order number and the reason for the exchange / return, to the following address:
Rocío Osorno
C/ Jose de Ribera 7
41960 Gines (Seville)
+34622795759
You will have to pay the shipping costs of the exchange / return. You can choose the company you want to make the shipment. Make sure that the company gives you the tracking number of the shipment so that you can be aware and guarantee the arrival of the package at our offices.
Remember that to make an exchange / return, the garment must be in perfect condition, so it must not have been used and must go with its original label.
Once we receive the package, we will notify you via email of its arrival:
  • In case you have requested the return of the product for a voucher / coupon without expiration, we will send it to you in the same email.
  • In case you have requested a change of size, we will notify you in the email that we will start to make the new size. Our tailoring times are 15-21 business days. If we have the garment in stock, we can send it that same day.
  • In case you have requested an exchange for another model, we will send you a coupon / voucher without expiration, so you can purchase the new model through our web site. Our tailoring times are 15-21 business days.
How to make an exchange / return if you live abroad Spain

In this case, the return / exchange works the same, paying you the shipping costs of the return / exchange.